Builder Services

one stop supply, support and service

Focus Products offer a complete service to pool builders including, but not limited to onsite deliveries, pre-plumb order forms and drive in pick up facilities. Training and information is also available on the Focus Products extensive range of products and services. One on one consultation with expert staff is also offered to determine which areas of service can be most beneficial to the builder.

National Online Warranty System (48 hr response)

For fast and efficient service, Focus Products offer a simple to use online warranty system with a 48 hour response to warranty jobs lodged. In field service agents can also be requested and through this online system, customers can track and trace all requests for warranties.

On Site Delivery

Full on-site delivery service is offered to builders who order Focus Products equipment packages.

Technical Support

By calling 1300 136 287, customers will be connected to one of Focus' fully trained staff members. Should a local Account Manager not be available, calls will be diverted around the country until the customer is connected to a staff member.

Training

(On-site automation training) Focus Products recognise that automation is the new frontier of building swimming pools and as a result of careful research, have developed a specific training and introduction process to all customers.

Chemical Start Up Kits

Chemical start up kits have become a key part of the builder/consumer relationship and Focus offer several options depending on the surface type of the consumers pool. These start up kits contain introductory educational tools so the consumer gets off to a stress free start to their new pool.

Handover Kits

An everyday necessity on a pool, Focus accessory handover kits complete the whole process for the builder enabling them to move forward with the knowledge that the pool owner is 100% satisfied. A $50.00 chemical voucher for the end user is also provided at no additional cost to be redeemed at participating retailers.